Customer Support Center
How can we help you?
Need assistance pairing your TP-Link Tapo or Shelly plug, configuring custom thermal thresholds, or managing your fleet subscription? Send us a message and our team will get back to you directly.
Quick Diagnostics
- Smart plug not responding?Verify the Android device and smart plug are connected to the same 2.4GHz WiFi network subnet without AP isolation enabled.
- App stopped in background?Disable Android battery optimization / manufacturer memory killers for the Online Battery app.
- Subscription / Billing issue?Subscriptions are billed and managed via Google Play. You can view or cancel active subscriptions in your Google Play Store app under Subscriptions.
GDPR Data Deletion
Looking to permanently delete your device ID, subscription history, or registered alert email address?
Go to dedicated Data Deletion Request form →